How do I instruct carriers to deliver packages to my Package Butler?
You can find our “Instruction plate for courier” inside of the package. Please put this sign on top of your Package Butler as instructed as it will provide all instruction needed for carriers.
What size packages can fit in my Package Butler?
Package Butlers can accommodate the majority of daily packages. Below are the maximum package size dimensions: 13.78 in. X 7.48 in. X 9.05 in.
How do I retrieve packages from my Package Butler locker?
The Package Butler supports both app and key (provided) access.
How do I leave feedback about my experience with Package Butler?
Email us anytime at info@packagebutler.com with your name and details, or call our
Maintenance
What do I do if I need maintenance services for my Package Butler?
If you maintenance services are needed for your Package Butler please call the 24/7 maintenance phone line at (866) 987-0795 for immediate assistance.
Is the Package Butler mobile app available for IOS/Apple and Android?
Yes, the app is available for both IOS/Apple and Android operating systems. Download it for free in the App store or on Google Play.
How do I edit my shipping address?
You can edit your shipping address anytime in the Package Butler mobile app. Go to Settings-My Home Locker-Address. Here, you can edit your home address, phone number and email.
Will my package history be deleted if I change my account’s phone number?
No, your package history will not be deleted if you change your account phone number. Your package delivery history is attached to your unique 8-digit PBID and not your phone number, so you can update your phone number without worrying about losing your account history.
How long will my package history be stored in the app?
Package Butler stores your package delivery history for 30 days.
Mobile App
How do I leave feedback about my experience with Package Butler?
We love hearing from our customers; Email us anytime at info@packagebutler.com!
How do I edit my shipping address?
You can edit your shipping address anytime in the Package Butler mobile app. Go to Settings-My Home Locker-Address. Here, you can edit your home address, phone number and email.
Will my package history be deleted if I change my account’s phone number?
No, your package history will not be deleted if you change your account phone number. Your package delivery history is attached to your unique 8-digit PBID and not your phone number, so you can update your phone number without worrying about losing your account history.
How long will my package history be stored in the app?
Package Butler stores your package delivery history for 30 days.
Subscriptions
What is included in my subscription?
Your Package Butler subscription includes: a waived $799.00 device fee, a one-time device upgrade, ongoing access to your Package Butler, Use of the app, as well as security and maintenance services.
Is there a limit to how many packages I can send or receive per month with my subscription?
Nope! Please give us a call at (866) 987-0795 for further help, or email send us an email at info@packagebutler.com.
